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Returns

We go to great length to identify suppliers from far and wide and we maintain a high standard and are proud of the quality of the products we offer, but we do realise things can go wrong occasionally and therefore offer a friendly, flexible returns policy.

We offer a 14 day no quibble returns policy if you are not satisfied with your purchase. Simply email us at customerservices@harleyandlola.com within 10 working days of receipt of your purchase.
  • Unwanted items must be returned within 14 days of receipt to qualify for a refund. 
  • Goods must be unused, in perfect condition (including original packaging) and in a re-sellable condition.
  • Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Harley & Lola being unable to refund you.
  • Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you

You will receive a full refund including postage, however you will be responsible for the return postage. Please be aware that your credit card company can take up to 30 days to credit your account.

All of our products are carefully inspected for quality before dispatch. In the unlikely event you receive a faulty product – we will be happy to exchange or refund the product. 

Please contact us within 24 hours with any product issues and we will work with you to resolve them as efficiently as possible. We seek to offer one of the best return policies in the online business. You may return any faulty purchase for any reason within 28 days of receipt for an exchange or a refund of the purchase price. We want to make our online service secure, friendly and fair.

All returned products must be in original condition and where possible original packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified unless there is a manufacturing fault, which we will of course rectify. 

Please keep in mind that once an order has been dispatched, it cannot be cancelled. If you refuse to accept an order, inbound shipping costs will be deducted from your refund. 

We will make every effort to help you obtain any necessary replacements as quickly as possible at no extra cost to you. Please note the important instructions below.

If there is any damage to the packaging whatsoever, even if it appears only slightly damaged, write "Package Damaged" when you sign for the delivery. This is VERY important as the damage will have been caused in transit and not after the package was delivered.

Take Photos of the damaged packaging and send them to us.

If the package looks significantly damaged, you can refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. 

If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge.
Speed matters since most carriers only let us file freight claims within 24 hours of the delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

For any queries regarding returns please email customerservices@harleyandlola.com clearly stating your name, order number and postcode and details regarding the return - and we will come back to you within 24 working hours. Returning goods do not affect your statutory rights.

Returns FAQ:

If my item arrives faulty or damaged can I return it?

Of course. In the unlikely event this has occurred. Please email customerservices@harleyandlola.com immediately – ideally within 24hours. Please take pictures of the damage, as this will assist us in replacing the product or product part as soon as possible.